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AWWA ACE54396
- "Best-In-Class" Utility Requires Continual Commitment to Training and Education
- Conference Proceeding by American Water Works Association, 06/01/2001
- Publisher: AWWA
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To accomplish the goal of the City of Phoenix Water Services Department to be recognized by its customers, peers and employees as a national leader in providing water services, an assessment was done that identified key areas that needed to be changed to provide a multi-skilled work force, more efficient practices, and a team driven competitive organization to accomplish this goal. A key driver and tool to accomplish these changes is a continuous commitment to the education of all its employees. Once organizational and operational performance optimization is achieved within a utility, this paper discusses how essential it is that the utility continually increase the knowledge and skills of its empolyees to sustain these changes and the corresponding results. Includes figures.
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