AWWA ACE54404

This paper describes the communication plan used by the Orange Water and Sewer Authority (OWASA) in Chapel Hill-Carrboro, North Carolina to communicate with customers about construction projects and summarizes some of the techniques OWASA used. The three basic steps in the communication plan were: giving advance notice that WSASA was planning a project that included an offer to schedule a neighborhood meeting if desired and an invitation to residents or businesses to ask questions and make comments; supplying updates during the construction process that asked for questions and comments from customers in the project area; and, seeking feedback from residents when the work was completed. This paper presents the different approaches used for communicating information to the customer during construction.

Product Details

Edition:

Vol. - No.

Published:

06/01/2001

Number of Pages:

8

File Size:

1 file , 230 KB