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AWWA ACE56228
- That Boat Won't Float: When Water Plant Construction and Lake Lovers Collide
- Conference Proceeding by American Water Works Association, 06/16/2002
- Publisher: AWWA
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More and more water industry professionals are learning that a solid public affairs program is a key component of utility management, aimed in part at heading off headlines of this type. A strategic public affairs approach can prepare the utility and the community for efforts that cross both their common interests. This paper discusses the specific efforts of one such utility, the Gwinnett County Department of Public Utilities (DPU) in Lawrenceville, Georgia, which recently embraced this proactive public affairs approach for managing a major water infrastructure project involving a volatile community, multiple consulting engineering firms and contractors, and a lake popular with recreational users from around the state.
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