• AWWA ACE58252
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AWWA ACE58252

  • Knowledge Management for Public Utilities: A Strategic Approach for the Retention of Intellectual Capital
  • Conference Proceeding by American Water Works Association, 06/15/2003
  • Publisher: AWWA

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This paper presents theimplementation of a knowledge management system by the City of North Miami Beach for theretention and sharing of intellectual capital within its water utility. The primary purpose for this database is tocapture in electronic format existing documents that are currently filed in cabinets throughout thedepartment or documents that currently reside in non-centralized locations such as office bookcases.Also its purpose is to create a central location to store documents that require frequent access bydepartment personnel via an electronic media that permits ease in sharing of this information.Currently the knowledge base is populated with monthly operating reports, facility permits, O&Mmanuals, record drawings, consultant studies and reports, equipment data maintenance sheets, andreports for the division.The Water Production Database is very similar to an internet website in that it has a menu listing ofthe left side of the web page. An HTML platform was used for the development of the database withMicrosoft Internet Explorer as the browser software. Documents within the database werehyperlinked to allow manipulation and accessibility of information by pointing and clicking at thevarious text and reference indexes created. Additionally, links were created to the internet websitesfor the US Environmental Protection Agency, and the Florida Department ofEnvironmental Protection to provide up-to-date access to all regulations. All drawings and reportswere scanned in PDF format and easily viewed using Adobe Acrobat Reader. By placing the Water Production Database within a secured network, critical information can beshared and accessed by the staff. This will significantly reduce the amount of time spent bysomeone who is trying to search and retrieve a document. Currently, the database is in its earlydevelopmental stages. However, there is no limit to the amount of information that can be easilycaptured and stored in such a database. Includes figure.

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