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AWWA ACE59882
- What Do Customer Complaints and Water Quality Have to do with Each Other?
- Conference Proceeding by American Water Works Association, 06/17/2004
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on the connection between customer complaints and water quality. Topics covered include: US Environmental Protection Agency Standard Maximum Contaminant Levels; how the Philadelphia Water Department handles customer complaints; complaint database; flow chart for complaints; correlating complaints to taste and odor; Geosmin vs. complaints; complaints vs. 2-MIB; complaints make good case studies; follow-up is important; developing predictive tools; complaints identify problem areas; complaints track system practices; complaint response guides security; and, complaint response evaluation.
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