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AWWA ACE61765
- Measuring Success through a Corporate Balanced Scorecard
- Conference Proceeding by American Water Works Association, 06/17/2005
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines an experience by the Halifax Regional Water Commission with the concept of Balanced Corporate Scorecard, a methodology to measure organizational performance. Topics covered include: the process of developing a scorecard; critical success factors; organizational indicators; incentive compensation strategies; Organizational Performance (OP) Award Program; and, discussion of critical success factors linked to OP Award that include high quality water, service excellence, stewardship of infrastructure and environment, and responsible financial management.
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