• AWWA ACE61798
Provide PDF Format

Learn More

AWWA ACE61798

  • Developing a Successful Strategy for Communicating with Customers about Drinking Water Infrastructure Reliability and Renewal
  • Conference Proceeding by American Water Works Association, 06/17/2005
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines information on customer acceptance of infrastructurereliability. The project objectives included: develop an economic approach toincorporate social costs when addressing infrastructure reliability; and,develop a communication strategy for utilities to better inform their customers about infrastructure reliability and respond to customer concerns. Topics covered include: importance of communicating aboutinfrastructure reliability and renewal;customer communication preferences;outline of communication plan;communicating about overall goals and plans;ommunicating about individual projects; and,obtaining stakeholder feedback. The approach involved a literature review,focus group,central site survey of utility customers, and asurvey of water utilities.

Related Products

AWWA WQTC60611

AWWA WQTC60611

Comparison of an Anionic Polymer to No Polymer Addition for Treating Filter Backwash Water..

$12.00 $24.00

AWWA MTC64524

AWWA MTC64524

Integrated Approach to Construction and Startup of the 96 mgd Lakeview WTP for the Region of Peel..

$12.00 $24.00

AWWA INF52174

AWWA INF52174

Field Performance Monitoring of a Sliplined Watermain..

$12.00 $24.00

AWWA ACE59836

AWWA ACE59836

Water Conservation in Georgia Bringing Efficiency into Mainstream Thinking..

$12.00 $24.00