AWWA ACE62981

This slide presentation outlines the role of customer billing and metering systems in consumption and revenue management in U.S. public utilities. The basics of a customer information system (CIS) are given and several aspects of its functionality are outlined including: meter reading/AMR; walk-ins; telephone and accounting groups; collections; supervisory control and data acquisition (SCADA); City Financial Management System (FMS); water conservation; table of statistics on Annual Revenue Loss Associated with Billing and MeteringInconsistencies - 20 U.S. Water and Wastewater Utilities; table of statistics on Annual Revenue Loss By Meter Size Associated With Billing and MeteringDiscrepancies - 20 U.S. Water and Wastewater Utilities; examples of how specific Customer Service Policiesand Operations affect Apparent Revenue Loss; Distribution of Inconsistencies and Related RevenueLoss by Meter Size; and, Policies and Procedures for Capturing Revenue. Includes tables, figures.

Product Details

Edition:

Vol. - No.

Published:

06/01/2006

Number of Pages:

61

File Size:

1 file , 1.4 MB