• AWWA ACE63104
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AWWA ACE63104

  • Internal Communications: Getting Stronger from the Inside Out
  • Conference Proceeding by American Water Works Association, 06/01/2006
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines the culture, and internal communications,of a water utility and how it will define its success inoutreach and external communications. Workforce demographics and its implications are outlined, along with internal communication as a technology within an organization, strategic planning, and internal communications, strategies/intentions. The presentation discusses basic elements to customercommunication that include: risk; safety; quality; infrastructure; rates; and stakeholder considerations.

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