AWWA ACE63164

This slide presentation outlines the City of Phoenix's call center's response to a crisis event on January 25, 2005. Current hardware/software as of March 2006 is outlined along with lessons learned that include: implement 24/7 shiftsimmediately; implementcommunications plan;expect more calls thanyou can answer; develop script for frontend recording; and,staff will meet thechallenge.

Product Details

Edition:

Vol. - No.

Published:

06/01/2006

Number of Pages:

13

File Size:

1 file , 3.3 MB