• AWWA ACE63165
Provide PDF Format

Learn More

AWWA ACE63165

  • Future Shock in Customer Service
  • Conference Proceeding by American Water Works Association, 06/01/2006
  • Publisher: AWWA

$12.00$24.00


Dramatic changes in technology and thinking are revolutionizing customer service and therelationships between service providers and their customers. Examples include the ability tocollect massive volumes of information about customers, seamlessly outsource manycomponents of the service function, provide multiple service delivery channels for service, andcustomize service. Water utilities are under pressure to reduce cost and streamline services, andcannot ignore these trends. This paper discusses how these trends might impact water utilities,and how progressive utilities are exploring and adopting new technologies and processes.

Related Products

AWWA SOURCES66408

AWWA SOURCES66408

Market Research Study: Barriers and Opportunities to Sustainable Landscaping Practices in the Reside..

$12.00 $24.00

AWWA 51488

AWWA 51488

Piloting New Work Practices in Utility Maintenance..

$12.00 $24.00

AWWA JTMGT57479

AWWA JTMGT57479

Fair Impact Fees for Large Non-Residential Users..

$12.00 $24.00

AWWA JAW3798

AWWA JAW3798

Journal AWWA - Evaluating the Effects of Earthquakes on Buried Pipelines ..

$15.00 $30.00