• AWWA ACE63214
Provide PDF Format

Learn More

AWWA ACE63214

  • Consumer Confidence Reports: Obligation or Opportunity?
  • Conference Proceeding by American Water Works Association, 06/01/2006
  • Publisher: AWWA

$12.00$24.00


This slide presentation explores two critical issues concerning Consumer Confidence Reports (CCRs): the correlation between recall of the CCR and drinking watersafety ratings; and,the correlation between drinking water safety ratings andorganizational favorability ratings. Additionally, it demonstratesthe ability of "primer" promotional pieces to positively affectcustomer recall of the CCR. A two-phase telephone survey was conducted inApril and July 2005 and was designed to evaluate several effects:impact of CCR recall on consumer water "safety" ratings;impact of "safety" ratings on organizational favorability; and,impact of "primer" mailing on CCR recall. The "Primer" Pilot Project is outlined, along with the CCR recall study and impacts on favorability. Includes figures.

Related Products

AWWA WQTC57100

AWWA WQTC57100

Adaptation of Method 1622 for Cryptosporidium for Analysis of Wastewater..

$12.00 $24.00

AWWA C203-15

AWWA C203-15

Coal-Tar Protective Coatings and Linings for Steel Water Pipe..

$41.00 $81.00

AWWA C512-15

AWWA C512-15

Air Release, Air/Vacuum, and Combination Air Valves for Waterwork and Wastewater Service..

$41.00 $81.00

AWWA 51637

AWWA 51637

New Customer Data Management System Will Improve Service to BIG Customers..

$12.00 $24.00