• AWWA ACE65204
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AWWA ACE65204

  • Sustainable Organizations: Riding the Waves of Change
  • Conference Proceeding by American Water Works Association, 06/01/2007
  • Publisher: AWWA

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This paper provides an analysis of how utilities have dealt with business threats in the past and discusses the next big wave thatis coming. In addition, the paper proposes a robust framework for utilities that canhelp leaders develop an organization that has the foresight and resilience to identifymajor waves out on the horizon with enough time to make the necessaryadjustments to ride them successfully and enjoy the experience. The traditional approach to strategic planning and managing change, industry drivers, business model for utilities, establish a robust change process, six-step implementation process, and benefits of effective change leadership are all discussed. Includes figures.

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