Provide PDF Format
AWWA ACE65250
- Preparing a Crisis Communication Plan for Use Following an Incident in Your Utility
- Conference Proceeding by American Water Works Association, 06/01/2007
- Publisher: AWWA
$12.00$24.00
This powerpoint presentation outlines how to prepare a crisis communication plan for use following an incident in a water utility. The presentation begins by outlining the basics that include: types of disasters; preparation; swiftness; accessibility;factuality; and,practice. Preparing your message include: identify potential incidents in your organization;plan messages for different types of incidents; focus on key points the audience will remember; and,practice, practice, practice. Preparing your employees includes: educate them in their role with the media;provide formal media training whereneeded; and, keep them apprised of the "company line". Putting a face on your organization includes: spokesperson should be as high as possible inorganization;PIO - person to coordinate communicationsprocess, especially with media; and,back-ups as needed. Reality of the media includes: CNN is our link to the world; they can work somewhat for you or totallyagainst you;largely determined by how you work with them;"reward" those who work well with you; and,different media forms like different material. Dealing with victims includes:deal with themseparately; help them; and,protect theirprivacy.
Related Products
AWWA WQTC69492
Ozone Oxidation of Pharmaceuticals, Pesticides and Endocrine Disruptors during Drinking Water Treatm..
$12.00 $24.00
AWWA DSS71297
Hydromon™: The First Built-In On-Line Quality Monitoring System in a Public Supply Network..
$12.00 $24.00