AWWA ACE65422

Consumer confidence in water quality is largely based on perception of aesthetic characteristicsof water at the tap. Undesirable tastes, odors, colors, and other aesthetic traits can decreasecustomer satisfaction and may potentially lead consumers to believe that the water is unhealthy. Thispaper gives an overview of a tool, the Handbook of Consumer Complaints, that assists utilitystaff in quickly assessing an aesthetic water quality problem, identifying the potential source andhealth effects, and determining resolution strategies for the specific complaint.The Handbook was created to identify sources of water qualitycomplaints, understand associated health-related implications, and develop an effective strategyfor resolving water quality problems. This assessment tool allows the user to recognize thepotential sources of a variety of common water quality complaints. It also identifies potentialhealth effects, if any, and outlines specific resolution strategies for utilities and/or homeownerswith possible implications of those strategies. This tool can be a helpful, quick reference forcustomer service representatives and field operators and can be tailored by utilities to theirsystem's specific issues. The Handbook is a compilation of information gathered from literaturereviews, case studies, and past project experience. Includes table, figure.

Product Details

Edition:

Vol. - No.

Published:

06/01/2007

Number of Pages:

38

File Size:

1 file , 800 KB