• AWWA ACE68599
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AWWA ACE68599

  • Expanded QualServe Capabilities Provide Performance Improvement for Utilities
  • Conference Proceeding by American Water Works Association, 11/01/2008
  • Publisher: AWWA

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This powerpoint presentation begins by providing background information on the QualServe Program, a voluntarycontinuous improvement programdesigned specifically for water,wastewater and joint (water andwastewater) utilities. The two objectives of the program are very broad and include the following: to help individual utilities improve overalloperations and enhance customer satisfaction; and,create a culture of continuous improvementamong all water, wastewater and joint utilitiesthroughout North America. The presentation presents new AwwaRF Research Project Objectives for theQualServe Evaluation that include the following:critically evaluate the existing QualServeProgram;identify opportunities toenhance tools based on current standards ofpractice, improve utility awareness of and access to suchtools, andovercome barriers to utility participation in self-assessment and self-improvement activities; and lastly, evaluate delivery mechanism of selected tools tomake them more effective and more accessiblefor water utilities. The QualServeReadiness/Orientation Tool is presented as anexpansion/update to theoriginal/existing program, and is aconsensus of utilitymanagement perceptions. The previous self-assessment tool was updatedfor flexibility andcurrent practices based on a survey that pointed outareas ofindividual respondents' experience/expertise. Includes tables, figures.

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