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AWWA ACE68608
- It's Not a Crisis, But Everyone Else Thinks It Is
- Conference Proceeding by American Water Works Association, 11/01/2008
- Publisher: AWWA
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This powerpoint presentation presents a crisis situation and how it was handled by the media and by Tampa Bay Water. Topics covered include: be the first and best source of informationwith the Board, the public, and the media;open communications with project teamcriticalincluding full disclosure to communications staff; respond to the role of investigative reporter byupholding the public's right to know, uncovering "secret" information, provoking outrage; and,prompt policy changes or action; focus on reports to Board, regulators, members; and, have communications staff attend and observeinterviews.
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