AWWA ACE70510

This powerpoint presentation begins by providing a brief overview of the process approach to assisting paymenttroubled customers that includes the following steps: define objectives for target sub-groups, and defineproactive approaches; the core process of proactively shrinking the problem by three strategies (shrink the bills, shrink the overdue caseload and arrearages, and shrink the cost of collections); and, performance measurement and continual improvement. Includes tables, figures.

Product Details

Edition:

Vol. - No.

Published:

11/01/2009

Number of Pages:

21

File Size:

1 file , 1.1 MB