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AWWA ACE70510
- Best Practice in Customer Payment Assistance Programs
- Conference Proceeding by American Water Works Association, 11/01/2009
- Publisher: AWWA
$12.00$24.00
This powerpoint presentation begins by providing a brief overview of the process approach to assisting paymenttroubled customers that includes the following steps: define objectives for target sub-groups, and defineproactive approaches; the core process of proactively shrinking the problem by three strategies (shrink the bills, shrink the overdue caseload and arrearages, and shrink the cost of collections); and, performance measurement and continual improvement. Includes tables, figures.
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