AWWA ACE70636

This powerpoint presentation begins by providing a brief overview of the South Central ConnecticutRegional Water Authority and two innovativeservice programs it created to expand the products andservices offered to customers andincrease non-water revenue. The programs included PipeSafe, created in 1999 to provideemergency protection for water lines, andPipeSafe Plus, later created in 2004 forthe emergency protection of sewer lines. Both programs were designed toprovide homeowners with quickassistance in the eventof a leak, break or blockage to thewater or sewer service linesrunning from the curb to thebuilding. Program start-up is presented, along with target marketing, market analysis, examples of typical service provided, customer service, information technology, business process, employee buy-in, and surveys.

Product Details

Edition:

Vol. - No.

Published:

11/01/2009

Number of Pages:

30

File Size:

1 file , 2.1 MB