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AWWA ACE70637
- Putting Customer Satisfaction Data to Good Use: Enhance Service Levels and Improve Operating Efficiencies
- Conference Proceeding by American Water Works Association, 11/01/2009
- Publisher: AWWA
$12.00$24.00
This powerpoint presentation begins by providing a brief overview of the value of customer feedback. Key learning topics presented include the following:gathering data in a meaningful way;tracking progress over time;interpreting results through an operational lens;driving actions to create value; and,sharing knowledge. Includes tables, figures.
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