• AWWA ACE91108
Provide PDF Format

Learn More

AWWA ACE91108

  • Effective Customer Service
  • Conference Proceeding by American Water Works Association, 01/01/1991
  • Publisher: AWWA

$12.00$24.00


Arguing that customer service is needed now more than ever, the author offers basic tenets of customer service: it begins in the utility and extends to the public on an ongoing basis. Effective customer service stands on a foundation of commitment to the customer, effective communications, a willingness to deal with change, a service- oriented corporate climate, professional credibility, and a courteous and caring attitude. Water utilities that wish to engage in customer service should examine their image and behavior and develop an appreciation for their customers as people. Finally, customer service is based on effective action; using the acronym ACT, the author comments on the need for a positive attitude, an understanding of consumerism, and training for utility employees.

Related Products

AWWA ACE58103

AWWA ACE58103

Reaching Today's Utility Audiences - Why There is No Such Thing as the General Public..

$12.00 $24.00

AWWA ACE91078

AWWA ACE91078

Fate of Chlorination By-Products During Effluent Recharge: Implications for Potable Water Recovery..

$12.00 $24.00

AWWA QTC97158

AWWA QTC97158

Effective Quality Assurance Principles for the Drinking Water Environmental Laboratory..

$12.00 $24.00

AWWA IMTECH57892

AWWA IMTECH57892

Creating a Cyber Security Policy..

$12.00 $24.00