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AWWA ACE91125
- Integrating People and Technology: A Process That Works
- Conference Proceeding by American Water Works Association, 01/01/1991
- Publisher: AWWA
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This paper discusses an approach for integrating people and technology. It describes a process to: identify how an organization will manage and care for new technology so the technology can provide intended benefits and how to create a SysteMAP -- a technical system management practices manual -- to document decisions and provide a road map for the future. Emphasis is on the participative process. Key elements of the approach are: defining and solving problems in separate steps; achieving consensus; and broad owner organization involvement.
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