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AWWA ACE91143
- Certification Justification
- Conference Proceeding by American Water Works Association, 01/01/1991
- Publisher: AWWA
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The best way to justify certification for operators is to examine the benefits resulting from operator certification. Effective certification programs are strongly linked to training programs based on "need to know" criteria and clearly stated measurable training objectives. Benefits of certification include customer satisfaction, public image, protection of capital investment, regulatory compliance, safety, staff selection and promotion, and operator self-esteem.