Provide PDF Format
AWWA ACE93025
- Customised Customer Information and Billing Systems
- Conference Proceeding by American Water Works Association, 01/01/1993
- Publisher: AWWA
$12.00$24.00
As the fourth largest water company in the world, Severn Trent Water faces a tremendous challenge in dealing promptly and efficiently with their customers' billing queries. It was against a background of increased public awareness of the water industry, hugh volumes of customer contacts and close monitoring by its Regulator, the Director General of Water Services, that Severn Trent turned to Imaging technology to provide a solution. The Image processing systems was configured alongside the Company's billing system, CAST (Customer Accounting, Severn Trent).
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