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AWWA ACE93026
- Disarming Anger
- Conference Proceeding by American Water Works Association, 01/01/1993
- Publisher: AWWA
$12.00$24.00
In 1990, the Board of Water Works of Pueblo, Colorado faced a series of challenges which were adversely affecting the operational efficiency and employee morale of the utility. Ostensibly, the Board identified their problem as a hostile, non-cooperative union, whose leadership was rooted in conflict stemming from a bitter strike occurring 17 years before. During those very trying years, the Board's staff developed a very authoritarian type leadership style. In order to change the environment, it was first necessary that the anger of the employees be disarmed. To disarm this anger required the commitment of the key performers, including management and the union, to change the process.
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