AWWA ACE93028

Meeting the requirements of the Safe Drinking Water Act has challenged Utility Managers to meet their mission of providing customers quality service at competitive pricing. As a manager or supervisor, your goal is to operate effectively and efficiently. You don't merely add people to meet an increasing workload. You should perform a critical assessment of your organization's business processes and establish meaningful performance parameters to yield improvements. This presentation will focus on using quality principles, employee training, technology, and employee empowerment to improve key performance parameters in your business processes.

Product Details

Published:

01/01/1993

ISBN(s):

0898677114

Number of Pages:

5

File Size:

1 file , 170 KB