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AWWA ACE93028
- Critical Assessment of Water Utility Staffing to Meet Requirements of the Safe Drinking Water Act
- Conference Proceeding by American Water Works Association, 01/01/1993
- Publisher: AWWA
$12.00$24.00
Meeting the requirements of the Safe Drinking Water Act has challenged Utility Managers to meet their mission of providing customers quality service at competitive pricing. As a manager or supervisor, your goal is to operate effectively and efficiently. You don't merely add people to meet an increasing workload. You should perform a critical assessment of your organization's business processes and establish meaningful performance parameters to yield improvements. This presentation will focus on using quality principles, employee training, technology, and employee empowerment to improve key performance parameters in your business processes.
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