AWWA ACE93208

People often ask, "What does TQM look like in an engineering organization? The simplest answer is: All employees know where the organization is headed, feel as if the organization belongs to them, and act accordingly. One CEO describes his new experience of leading a TQM management organization as having "to bite my tongue so hard...that the blood just runs down my cheek." Based on the Malcolm Pirnie experience, the following has proved effective: simplify, break TQM into understandable components, document achievements, continually look for areas of least resistance, make haste slowly, and network. TQM is common sense.

Product Details

Published:

01/01/1993

ISBN(s):

0898677157

Number of Pages:

15

File Size:

1 file , 550 KB