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AWWA ACE93208
- TQM: Getting There is Half the Fun - A Case History
- Conference Proceeding by American Water Works Association, 01/01/1993
- Publisher: AWWA
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People often ask, "What does TQM look like in an engineering organization? The simplest answer is: All employees know where the organization is headed, feel as if the organization belongs to them, and act accordingly. One CEO describes his new experience of leading a TQM management organization as having "to bite my tongue so hard...that the blood just runs down my cheek." Based on the Malcolm Pirnie experience, the following has proved effective: simplify, break TQM into understandable components, document achievements, continually look for areas of least resistance, make haste slowly, and network. TQM is common sense.
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