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AWWA ACE94023
- Changing to a Total Quality Culture
- Conference Proceeding by American Water Works Association, 01/01/1994
- Publisher: AWWA
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Total Quality Management (TQM) is an overall approach to management that stresses producing the highest quality services by focusing on customer needs, the organization's processes, and continually exploring ways to improve how business is conducted. Doing so requires that every member of the organization, from the Director down to the newest employee, focus consistently on the quality in performing their work. The members of the Drinking Water Program in EPA, Region III are committed to making this cultural change.
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