AWWA ACE94242

The utility should establish a broad-based team to plan metering systems. Its members might include representatives from the areas of human resources, billings and collections, the meter shop, the rate department, customer service, the information systems department, engineering, operations and purchasing. Once the team is assembled and oriented, it should objectively assess the current situation. The team should then develop a shared vision of what metering and its ramifications would look like in the future. Once the vision has been developed, the gap between the desired future and the current situation becomes manifest. At this point, the team will identify available technologies for filling the gap and understand the resource requirements and the requisite organizational changes needed to implement them. It must also develop a justification of recommended solutions. Advanced metering systems are enabling technologies that will allow the utility to reengineer its metering, billing and customer service processes. This means the utility can take far more than implemental improvements. In fact, it can shorten or eliminate major steps such that information captured is available almost immediately everywhere it is needed. However, this requires changing job descriptions, responsibilities, reporting relationships and performance measurements. Having developed strategies and measurable objectives, the team should then develop weighted broad evaluate criteria to reflect performance requirements based on those objectives.

Product Details

Published:

01/01/1994

ISBN(s):

0898677769

Number of Pages:

13

File Size:

1 file , 470 KB