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AWWA ACE99478
- Qualserv: How the Program Changed the Utility
- Conference Proceeding by American Water Works Association, 01/01/1999
- Publisher: AWWA
$12.00$24.00
This paper discusses the reasons why the City of Winnipeg Water and Waste Department piloted the QualServ Self-Assessment and Peer Review for the American Water Works Association. The protocol and efforts associated with undertaking the Self-Assessment and Peer Review are discussed and key success factors are identified. The paper also reviews how the outcomes of the Self-Assessment and Peer Review were used by the utility to develop improvement initiatives. The improvement initiatives, anticipated benefits and future work are identified.
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