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AWWA ACE99535
- A Performance Management System for Utilities
- Conference Proceeding by American Water Works Association, 01/01/1999
- Publisher: AWWA
$12.00$24.00
The purpose of this paper is to present a performance management system which has been designed specifically for utilities. Topics covered include: system development; system concepts; comparing the system to a balanced score card; performance measurement; case study of three utilities, showing how results correlate directly to the bottom line; and, how to de-modularize the system to measure only the performance of specific components.
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