AWWA CSC59656

One of Chesterfield County's seven strategic goals is to be the employer of choice.An objective of this strategic goal is to ensure that our rewards and recognition systemreinforces the county's mission. Within the Department of Utilities Finance andAdministration Division rewards and recognition play a critical role in our efforts toachieve this strategy. Over the past several years, we have developed and refined ouremployee rewards and recognition program to become more aligned with the county'scontinuous improvement philosophy and to emphasize our strong commitment toproviding our customers with excellent service.Our overall performance management system utilizes rewards and recognition for theachievement of goals, objectives, and strategies. Employees who meet definedperformance measures may receive either monetary or non-monetary bonuses. Staffmembers may be recognized by their supervisor for achieving either individual or groupgoals based on monthly, quarterly, or yearly accomplishments. Peer recognition mayoccur as employees can recognize and recommend each other for exceptionalaccomplishments, assisting others, taking on special projects, and/or demonstratingactions that improve customer service or productivity.The keys to our rewards and recognition program are employee participation, a strongmanagement commitment, training, identifying measurements for our major processes,linking rewards and recognition to the successful achievement of these targets, yearlyincreases in dollar expenditures for cash and non-cash awards, and improvingour communications efforts by offering employees a voice in determining appropriaterewards and recognition and publicly recognizing and thanking employees for theirachievements. Includes figures.

Product Details

Edition:

Vol. - No.

Published:

04/07/2004

Number of Pages:

39

File Size:

1 file , 2 MB