AWWA CSC59658

This slide presentation outlines information on Australian water businesses. Topics covered include: governance structure; customer charters; service commitment incentives; performance rebates; customer contract contents; dispute resolution; performance oversight; links to customer charters; reasons and benefits of having a charter; establishing performance standards; range of indicators; performance standards; communicating with customers; consultation in development; listening to customers; key drivers; research undertaken; customer satisfaction monitor; and, customer contact monitor.

Product Details

Edition:

Vol. - No.

Published:

04/07/2004

Number of Pages:

31

File Size:

1 file , 1.7 MB