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  • AWWA CSC59658
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AWWA CSC59658

  • Committing to Your Customers: Clarifying Performance Standards & Responsibilities
  • Conference Proceeding by American Water Works Association, 04/07/2004
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines information on Australian water businesses. Topics covered include: governance structure; customer charters; service commitment incentives; performance rebates; customer contract contents; dispute resolution; performance oversight; links to customer charters; reasons and benefits of having a charter; establishing performance standards; range of indicators; performance standards; communicating with customers; consultation in development; listening to customers; key drivers; research undertaken; customer satisfaction monitor; and, customer contact monitor.

Product Details

Edition:
Vol. - No.
Published:
04/07/2004
Number of Pages:
31
File Size:
1 file , 1.7 MB

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