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AWWA CSC59658
- Committing to Your Customers: Clarifying Performance Standards & Responsibilities
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on Australian water businesses. Topics covered include: governance structure; customer charters; service commitment incentives; performance rebates; customer contract contents; dispute resolution; performance oversight; links to customer charters; reasons and benefits of having a charter; establishing performance standards; range of indicators; performance standards; communicating with customers; consultation in development; listening to customers; key drivers; research undertaken; customer satisfaction monitor; and, customer contact monitor.
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