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AWWA CSC59659
- When Customers Speak...We'd Better Listen
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on customer satisfaction, focusing on understanding customers and their perceptions of water service. A case study of customer satisfaction at the City of Ann Arbor Water Utilities is outlined. Benchmarking customer satisfaction is outlined.
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