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AWWA CSC59666
- Revenue Cycle Management: Controlling Slow Pay/No Pay in Water Companies
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on the problem of controlling slow pay/no pay in water companies. Topics covered include: evaluate revenue cycle processes; cost/benefit determines solution; customer behavior; create a structured, consistent process; bad debt coverage; uses of credit/payment scoring; regulatory issues; meter reading impacts payment; billing strategies improve collection; payment options speed payment; creative collection methods; business process mapping; build a business case; establish performance metrics; and, deliver project payback.
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