Provide PDF Format
AWWA CSC59674
- Technology for Our Customer: Moving Toward the Future
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
$12.00$24.00
This paper describes a multi-year program by the City of Phoenix Water Services Department Customer Services Division that focuses on investment in several information technology (IT) initiatives to improve overall customer service and accommodate customer growth. The initiatives of the program discussed in this paper include: upgrading the Water Customer Information System using a new Customer RelationshipManagement System;implementing an On-line Payments System;implementing an Automated Field Work Order System;implementing an Automated Meter Reading System;upgrading and enhancing the Call Monitoring System;implementing an Automated Delinquency Account Processing System;implementing an Electronic Document Management System; and,implementing a Computer-Telephony Integration project. Includes figures.
Related Products
AWWA DSS60350
Design, Construction and Operation of Denver's New Recycled Water System..
$12.00 $24.00
AWWA JAW64847
Journal AWWA - Process-Train Profiles of NOM through a Drinking Water Treatment Plant..
$15.00 $30.00
AWWA JAW59515
Journal AWWA - Expanded Summary: Protecting Watersheds from Cryptosporidium in Manure: A Literature ..
$15.00 $30.00