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AWWA CSC59678
- Generating New Revenues: Billing System Audits and Beyond
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
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As part of its 2002 Strategic Business Plan, the Washington Suburban SanitaryCommission (WSSC) adopted a new Strategic Initiative to increase revenue from newsources. This Initiative has prompted WSSC to pursue opportunities in a variety ofdifferent areas, including some not normally considered by a public water andwastewater agency.The WSSC has entered into several performance-based contracts, the most successfulof which are an audit of our billing systems, and a partnership with a private utility.WSSC is also submitting proposals for the privatization of utility systems for nearbyDepartment of Defense military bases, marketing excess capacity at its newconsolidated environmental laboratory, hiring out its engineers and other staff asconsultants. These various endeavors resulted in FY'03 revenues of $4M, withadditional projected new revenues of $5M to $25M a year. This paper discusses thevarious avenues being pursued, the relative success of each, and where this initiativemay lead WSSC in the future. Includes figures.
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