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AWWA CSC59680
- The Greater Cincinnati Water Works: A Customer Service Approach to AMR
- Conference Proceeding by American Water Works Association, 04/07/2004
- Publisher: AWWA
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This slide presentation outlines information on the Greater Cincinnati Water Works' (GCWW) meter reading challenges. To solve these challenges, GCWW decided on an Automatic Meter Reading (AMR) program. Topics covered include: H<sub>2</sub>O Radio, GCWW's meter reading program; customer service team; information technology team, active involvement in the RFP process from development to selection; billing operations sections; and, the Call Center, customer service.
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