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AWWA CSC92070
- Successfully Selecting and Implementing a New Customer Information System: Challenges, Issues & Alternatives
- Conference Proceeding by American Water Works Association, 01/01/1992
- Publisher: AWWA
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In a series of lists, the author outlines an approach to planning, designing, and implementing a customer information system and billing project. Phase 1, which involves planning and design, includes the following steps: project startup, which involves creating a work plan; confirming requirements of the CIS project, to be sure the system delivers the information that is needed; managing technological change, which involves getting employees behind the project; alternative analysis, or selecting among the CIS alternatives, which includes developing evaluation criteria and preparing a request for proposal and cost-benefit analysis; and developing an implementation plan. The objective of Phase 2 is to implement the new system as quickly and smoothly as possible.
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