• AWWA CSC92070
Provide PDF Format

Learn More

AWWA CSC92070

  • Successfully Selecting and Implementing a New Customer Information System: Challenges, Issues & Alternatives
  • Conference Proceeding by American Water Works Association, 01/01/1992
  • Publisher: AWWA

$12.00$24.00


In a series of lists, the author outlines an approach to planning, designing, and implementing a customer information system and billing project. Phase 1, which involves planning and design, includes the following steps: project startup, which involves creating a work plan; confirming requirements of the CIS project, to be sure the system delivers the information that is needed; managing technological change, which involves getting employees behind the project; alternative analysis, or selecting among the CIS alternatives, which includes developing evaluation criteria and preparing a request for proposal and cost-benefit analysis; and developing an implementation plan. The objective of Phase 2 is to implement the new system as quickly and smoothly as possible.

Related Products

AWWA 51866

AWWA 51866

Show Me the Savings! Do New Homes Use Less Water?..

$12.00 $24.00

AWWA DSS69201

AWWA DSS69201

A Time-Saving Method for Getting More Data Out of Your Tracer Studies..

$12.00 $24.00

AWWA ACE92136

AWWA ACE92136

Biodegradability of Natural Organic Matter: A Comparison of Methods (BDOC and AOC) and Correlations..

$12.00 $24.00

AWWA ACE99442

AWWA ACE99442

From an Anonymous Supplier to a Well-Known Supplier: From "Taken for Granted" to "Bra..

$12.00 $24.00