• AWWA CSC92088
Provide PDF Format

Learn More

AWWA CSC92088

  • The Role of Integrated Computer Systems in Supporting Change; A Senior Management Perspective
  • Conference Proceeding by American Water Works Association, 01/01/1992
  • Publisher: AWWA

$12.00$24.00


This general discussion of information systems for improving service to customers focuses on integrated systems, with a set of coordinated databases that can be accessed through a worker's personal computer. Service to customers includes both internal and external customers, such as consumers, regulators, suppliers, and shareholders. The Essex Water Company has a core systems--customer database, revenue billing function, financial systems, and the quality database--as well as distributed, local systems--geographic information system, customer service, and performance management. The author describes in general terms how the integrated information system may develop in the future.

Related Products

AWWA ACE90041

AWWA ACE90041

Achieving Compliance Through Cooperatives: A Regulator Views the Pennsylvania Mobile Home Park Coop..

$12.00 $24.00

AWWA ACE70544

AWWA ACE70544

Pharmaceuticals and Endocrine Disruptors: Implications for Water Sustainability..

$12.00 $24.00

AWWA C950-01

AWWA C950-01

Fiberglass Pressure Pipe..

$30.00 $60.00

AWWA ACE93172

AWWA ACE93172

Solving a Coliform Outbreak in a System Using Groundwater Without Disinfection..

$12.00 $24.00