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AWWA CSC94027
- Customer Information System Project: Commercial Software Solution - Obtaining Control Over the Vendor
- Conference Proceeding by American Water Works Association, 01/01/1994
- Publisher: AWWA
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This brief paper provides an outline that was used to discuss the following objectives: provide information on a Customer Information System Replacement Methodology that was successfully utilized at Hackensack Water Company; demonstrate the process of how to gain control over a product vendor and obtain a fixed-fee contract by utilizing the "replacement methodology"; and identify the key success factors along with the major risks experienced during the entire system development life cycle.
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