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AWWA DSS60310
- Strategic Business Planning: The Secret Ingredient
- Conference Proceeding by American Water Works Association, 09/29/2004
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on strategic business planning as it relates to water utilities. Topics covered include: strategic planning; customer service; surveys; target areas; tracking complaints; bottled water; service calls; and, costs.