• AWWA IMT61453
Provide PDF Format

Learn More

AWWA IMT61453

  • Integrating GIS In an Automated Call Center
  • Conference Proceeding by American Water Works Association, 04/01/2005
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines information on integration of geographic information systems (GIS) in automated call centers. Topics covered include: call center activities and challenges, including a case study of the Birmingham, Alabama, Water Works Board;system goals and objectives, including seven self-service customer applications;integration of Voice over Internet Protocol (VoIP) with GIS including benefits, system configuration and required hardware and software; and,savings realized.

Related Products

AWWA DSS60330

AWWA DSS60330

Developing Nashville's Master Water Plan..

$12.00 $24.00

AWWA CONS51061

AWWA CONS51061

Rates, Water Budgets and Outdoor Water Use..

$12.00 $24.00

AWWA ACE99537

AWWA ACE99537

Leveraging Optimization Success Throughout a Utility..

$12.00 $24.00

AWWA ACE95175

AWWA ACE95175

FIELD LOK Gaskets, An Effective Ductile Iron Pressure Pipe Joint Restraining System..

$12.00 $24.00