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AWWA IMT61453
- Integrating GIS In an Automated Call Center
- Conference Proceeding by American Water Works Association, 04/01/2005
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines information on integration of geographic information systems (GIS) in automated call centers. Topics covered include: call center activities and challenges, including a case study of the Birmingham, Alabama, Water Works Board;system goals and objectives, including seven self-service customer applications;integration of Voice over Internet Protocol (VoIP) with GIS including benefits, system configuration and required hardware and software; and,savings realized.
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