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AWWA IMTECH51404
- Using Technology As a Re-Engineering Enabler for Change
- Conference Proceeding by American Water Works Association, 01/01/1999
- Publisher: AWWA
$12.00$24.00
This paper describes how Severn Trent Water Ltd. is preparing itself for the 21stcentury, with a major program of work to deliver radical performance improvementsin its Water Distribution and Sewerage Networks Management Division. The strategybeing employed is based on the standardization of work processes and theintroduction of flow processes, a move to centralized management, and thedevelopment of localized service delivery. The program of business improvementactivity will leverage information technology and new technology to enable there-engineering of the network business. Includes figures.
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