AWWA IMTECH62880

This slide presentation outlines a project by Metro Water Services in Nashville, Tennessee, to utilize an interactive voice response system (IVR). Topics outlined include: General Info Metro WaterServices (MWS); Customer Services; IVR Functionality; Call Center(Customer & Emergency Services); Call Center Stats; Call Center Stats (Prior to IVR and with IVR); Payment by Credit Card; IVR Credit Card Payments; Cut-Off Status; Automated Payment Extension; Spanish Option; Spanish Stats; Search By Capabilities; Outbound Calling; Outbound Calling Stats; and, Future Enhancements. Includes tables, figures.

Product Details

Edition:

Vol. - No.

Published:

03/01/2006

Number of Pages:

19

File Size:

1 file , 230 KB