Provide PDF Format
AWWA IMTECH62894
- A Call Center's Response in an Emergency - The Phoenix Story
- Conference Proceeding by American Water Works Association, 03/01/2006
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines the City of Phoenix Water Services Department's call center response to a boil water alert and the media coverage that followed. The event happened January 25, 2005 and the presentation outlines how the water department managed the crisis including:implement immediatewater conservationmeasures;activate staff;notify key accounts; and,maximize staffingresources to CallCenter. Lessons learned included:implement 24/7 shiftsimmediately;implementCommunications Team;expect more calls thanyou can answer; and, develop script for frontend recording.
Related Products
AWWA JAW23799
Journal AWWA - Development and Management of Groundwater Resources on Diego Garcia ..
$15.00 $30.00
AWWA MTC61213
Combat Membrane Fouling: A Case Study at a 20 MGD Microfiltration Plant..
$12.00 $24.00
AWWA ACE68750
Case Studies in Mitigating Climate Change in the U.S. and United Kingdom Water Sector..
$12.00 $24.00
AWWA WQTC71447
What You Don't Know Could Hurt You: Groundwater Monitoring as a Crucial Component of Source Water Pr..
$12.00 $24.00