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  • AWWA IMTECH62899
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AWWA IMTECH62899

  • Rising from the Ashes: A Call Center's Struggle with Aging Technology
  • Conference Proceeding by American Water Works Association, 03/01/2006
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines the City of Phoenix Water Customer Services struggle with aging technology in their call center during an emergency fire event. The presentation outlines the legacy computer system before the fire and the population growth in the area, along with a system for web access for payments, and automating manual processes. Includes figures.

Product Details

Edition:
Vol. - No.
Published:
03/01/2006
Number of Pages:
13
File Size:
1 file , 640 KB

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