Provide PDF Format
AWWA IMTECH62904
- Customer Telephone Calls: The Good, the Bad and the Funny
- Conference Proceeding by American Water Works Association, 03/01/2006
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines procedures and practices for customer service representatives (CSR) to use when handling customer telephone calls. Good calls are easy if we work at it and letthe CSR staff know what you expect; bad calls are a part of the business andneed to be addressed;the customer is not always right;let the CSR know when they were wrong;let the customer and the CSR know whenthe CSR was correct; and,pass on complements.
Related Products
AWWA INF53990
Design Build of Innovative Ultrafiltration Plant Meets Water Quality Demands and Delivery Schedule..
$12.00 $24.00
AWWA JAW60537
Journal AWWA - Water-Soluble Pesticides in Finished Water of Community Water Supplies..
$15.00 $30.00