AWWA IMTECH62906

This slide presentation outlines practices for incorporating the customer perspective into our day-to-day business. The presentation is organized into three parts that include: understanding the customer; from management's eyes; and, transforming customer care. Key topics outlined include: the drinking water industry has achieved similar levels of customersatisfaction as other types of utilities, while individual utility results mayvary;performance and behaviors of various parts of the water service impactcustomer satisfaction;some areas of the drinking water business are more difficult to improvewithout major budgets, time and resources; and, there are areas we can impact, particularly in Customer Services, thatdon't break the bank.

Product Details

Edition:

Vol. - No.

Published:

03/01/2006

Number of Pages:

64

File Size:

1 file , 1.5 MB