Provide PDF Format
AWWA IMTECH64712
- Leveraging Call Center Technology
- Conference Proceeding by American Water Works Association, 03/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines how technology can change a citizen's perception of a utility. The City of Phoenix, Arizona, had several challenges to its call center: Legacy Billing System;Increasing CallVolumes;Staffing Constraints;CustomerExpectations; and,Momentum. The solutions included:IVR; recorded calls; CRM; CTI; "Diary";ACD callmanagement;CSR Alerts;On Hold Messages; On-line payments/IVRpayments; Voice Recognition,On the cutting edge; and, Improved WebServices.
Related Products
AWWA ACE56317
Design, Construction, Commissioning and Operation of the World's First Large Scale Miex(R) Water Tre..
$12.00 $24.00
AWWA MTC95032
Assessment of MS2 Bacteriophage, Giardia Cysts, Cryptosporidium Oocysts and Organic Carbon Removals..
$12.00 $24.00
AWWA IMTECH64733
Leveraging GIS and Embedded Sensor Networks to Control Combined Sewer Overflow Events..
$12.00 $24.00